[Resolved]  Oyo Rooms — [fraud] oyo hotel denied check-in (awaiting refund since 44 days)

Website:

www.oyorooms.com

My name is pulkit i booked a hotel in goa on 29th september 2018 till 2nd october and the hotel name was: oyo 16019, gvr holidays, d-10 landscape royal, porbavadpo calangute bardez, goa. With the booking id as wcpm4327 and the oyo captain's name was anil kumar.
After we reached the hotel the hotel owner came to us and said that the hotel is already occupied and so we will shift you guys to another hotel of the same price range.
The new hotel assigned was oyo 9410 calangute baga road, hotel name: villa mir (Calangute-baga road, khobra waddo, goa)

Now when we reached the hotel, it was not at all how we expected and they were breaking the locks of the already occupied rooms to accommodate us (The clothes of the person already staying there were on bed and the staff broke the lock and packed her bags, uploaded the video), due to the security concerns all o[censored]s decided that we won't stay in the hotel and asked for a refund. We even called the oyo captain named raymond ([protected]) and he came there and talked to us and even advised us to call the customer helpline and ask for refund. We did exactly as he said. The person told us to wait for 7-14 working days to process the refund. After waiting till 11th october i still did not get the refund. I called them again and this time the customer care lady named sakshi (Sakshi _565767) told me that the refund was not initiated and she will approve the refund again.
Screenshots - 1. http://prntscr.com/lh9uyp
2. http://prntscr.com/lh9v9j
3. http://prntscr.com/lh9vdp
4. http://prntscr.com/lh9vnu
5. http://prntscr.com/lh9vrr
6. http://prntscr.com/lh9vz4
Why so many screenshots? Because this lady named sakshi called me around 20 times in the morning 7 am when i was sleeping (Pathetic) and after i confronted her is this the time to call she said sorry and after some time hung up. I rated her dissatisfied (Negative) and because of that she called me again around 12 pm so that i can reverse that rating and rate her positive. She was asking for apologies and said sorry many times so i did rate her positive. Moving on.
Refund was still not initiated and i called oyo helpline again on oct 17, 2018 and this was the email i received again (http://prntscr.com/lh9xnn).

Now comes a person named sonam pal and she explained me that the above people were just taking the approval from experience manager and it was not valid, they should contact ground team for the approval. She said i have confirmed from the ground team and your refund will be initiated this time for sure. And for that she sent me a ticket id in case of future reference: 9578232 and guess what i have to wait again for 7-14 working days.
Screenshot - http://prntscr.com/lh9zce
Also have the phone call recording for this. Link - https://drive.google.com/open?id=10SMn4IWbSEpBrbtc-xH_BlWU41sssbMB

Today is 12th november (44th day since i cancelled the hotel booking) and i am still awaiting a refund as they say due to the diwali and government holidays the refund is taking time. I said ok i will wait.
Now another oyo guest experience manager (Shruti_534361) called me and said your refund has not been approved and started the same repeated dialogue i will process refund it will be done in 7-14 working days. I started telling her i have listened to this enough don't give me this and she hung up on me while i was talking. Here's the recording - https://drive.google.com/open?id=1Ngz3fXdqhlaeuEPKbxEa86XI7JTdwGE1

These are all the the case id's which i still have inside my sms inbox - 9579077, 9903762, 10069047, 10327926, 10744385.

This is just pathetic support if you don't know how to deal with refund just shut down your company you don't deserve to be in the market. Can't process a simple refund for 44 days.