Oyo Rooms — gst invoice require and pathetic customer support

Bhupesh Girotra

from Mumbai, Maharashtra

Address:

Tri Nagar, 110035

I was told that i'll get the gst invoice post to check out, even i called up many times at customer care and had a word with sneha and ishan (Executive) along with shipra and vivek (Escalation team) they also confirmed that gst details has been updated and will send you the gst invoice but i have received the normal one/with my company gst details.

Earlier they had committed me that i'll get the same post checkout, and had a call recording as well, now they are denying to send the gst invoice.

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OYO Rooms customer support has been notified about the posted complaint.

Jul 31, 2019

Updated by Bhupesh Girotra My Booking( QPAS7910 )

Verified Support

Aug 23, 2019

OYO Rooms Customer Care's response We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Verified Support

Sep 03, 2019

OYO Rooms Customer Care's response Hi, Please be informed that hotel having tariff below INR 999 are exempted from providing GST invoice. Appreciate your understanding.

Regards
Team OYO

Sep 12, 2019

Updated by Bhupesh Girotra You did not getting my point, i had mentioned that i had a call records where Oyo representative has committed me that i'll get the GST invoice.