Oyo Rooms — harassment by oyo

Address:

Kurukshetra, Haryana, 136132

Harrasement by oyo
dear sir,
i booked oyo room with booking id sync5389 for date[protected] to[protected] at hotel imperial residency in gurgoan, but when i reached for check in in hotel, they refused to give hotel room, while we also show them my booking id proof with our all individual id proof, but he want to give this room to another custumer with higher charges, when we try to interact oyo custumer executive with hotel manager, he completely denied to give room on oyo price, after then we interact 15-20 times with oyo custumor executive to sort out our problems, but after spending two hours we not get any solution from your customer executive, at that mid night i was on road with my family (including little baby of 1 year)
after then i booked another room at laksh residencey (oyo 10057), gurugram at mid night 1:13am, date 12/8/2018 and paid rs.1587 via paytm txn id [protected], but i not get any confirmation of room from oyo, when i contact with oyo executive on telephonic, they check and told me that they received this amount and told me to send payment proof on mail, after then i mail all proof to mr. kashish (oyo customer executive ) on email id; [protected]@oyorooms.com, but i not get room confirmation on mail, after then i go to laksh residencey (oyo 10057), and ask him to provide room but he refuse, because there is no confirmation by oyo, while waiting one hour, i try lot of time to contact with oyo customer executive, but no body pick my call,
after all these incidents i try to book this same room again make the payment of rs. 1587 via paytm id [protected], 2:02am date 12/8/2018, but i face same problem as mention earlier, i get nothing neither room nor refund
at last i booked room in crown stay, sec 31, gurgoan (oyo 9024) with booking id mzfd9268, when we reached to check in, they have not the oyo room as per mention on oyo site, but after requesting ( due to late night 3:00am), they provided room and cooperate us, but the room is so small, and compel to sleep on floor
the experience with oyo was very painfull, due to false commitments and bad services, on the other side my family face teasing by road side drunker, because we were on road in night due to oyo fake service
we request you to take a strict action on this

mohit gupta
[protected], [protected]