Oyo Rooms — harassment by oyo rooms

Madhuri Chatterjee

from Mumbai, Maharashtra

Address:

Dimapur, Nagaland

Confirmed Booking MCDP7985 at OYO 30522 Karl's Inn. Awaiting you is a 100% OYO Experience - from booking to check-out.
Check-in: 3rd Jul, 12 pm onwards
Check-out: 4th Jul till 11 am No. of rooms: 1 Deluxe (3X) Room Number of guests: 2 Adults
Hotel name: Karl's InnAddress: Near railway Station, Power House Colony Road, Burma Camp, Dimapur.

Me, N Chatterjee my wife K Chatterjee and little kid was booked an OYO hotel from 12 pm 3rd July to 11 am 4th July, 2019.We have paid entire booking amount through card well in advance. Accordingly, after so much hectic travel we reached at hotel reception at around 05 pm on 3rd July. With our utmost surprise, due to some ongoing issues with OYO and hotel management they can't allow me to check in. From hotel reception, almost 3 hours, we continuously trying the customer care service, either they cut the phone or they trying to connect their senior officials as this is not their jurisdiction. We are so much tired and little kid was crying for food..what a horrible situation there. I am really shocked that OYO has no such type of formal protocol for such complaints. After that hotel reception are not allowed me in the reception. I have no any other alternatives and I have to shift other hotel forcefully. This is terrible and unacceptable after paid full amount... Such incidences r now a days common with OYO hotel...Shame OYO shame...
It's a serious offence committed by OYO ...we must take up the matter to higher authorities. It must be shared at expediting manner. Even after repeated requests, they didn't allow us to talk with the higher ranked management appointed and the issue was handled by the manager customer service who could actually do nothing and was reluctant to give us a receipt of the complaint we lodged. these all are happening with so called self claimed best hotels and hospitality provided in the country named OYO.However, after shifted another hotel again I received call from OYO customer care then they ( specially Seema Singh Guest Experience Manager Manish Sharma Guest Experience Manager Mohd Akram Guest Experience Manager) tried to settle d issue with a compensation of 500 OYO cash so that I would not disclose this OYO treatment to social media.
I just wanted to share my story so that it may be useful for someone...seems like things are going bad to worse...

+6 photos

Was this information helpful?

No (0)

Yes (0)

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2019

OYO Rooms Customer Care's response We really apologize for the trouble caused to you. Our relevant team will get in touch shortly.

Regards
Team OYO

Jul 11, 2019

Updated by Madhuri Chatterjee [Resolved] OYO Rooms — My booking id is zkcl8952 didn't get room

Ra
ravindra.maurya
Submit a Complaint

My booking id is ZKCL8952 I witness very horrible service i booked room n paid in advance got booking confirmation with arrival time 3am to 6am mentioned from Oyo but when i reached hotel vinayak international patna . manager said he don't have vacant room n was clueless about Oyo as he was not having booking information. i called customer care n they kept me on hold first time 8min then again 7 mintues then again 5 minutes with no helping attitude. whole 1 hrs from 3.30am to 4.30am with family in winter i was roaming in city, Please refund my money immediately. worst service by you ...i will never recommend to any one

Tapo Gyamar on Jul 10, 2019
Submit a Complaint

I booked a room at OYO 40985 Hotel Odiyana for 3 nights and paid the fee online. ID - HTL4JG2UZJ. But later when I was at the hotel, I was told I have no reservations. I have not been refunded the money I paid for the room. I didn’t even get to stay in the hotel and here I am getting the greetings for using your service. Such inconvenience and carelessness. Can you please work on this issue asap and refund me my amount. Hoping for a feed back soon.
OYO Rooms — oyo hotel denied for check in even after fully prepaid and confirm booking.

gagan2299 on Jul 9, 2019
Submit a Complaint

I booked a room in oyo 22501 Hotel Hill Look Near shree rang Mall Gandhinagar. When I reached for check in the hotel manger denied for check in telling that we had payment issue with Oyo . I called Oyo Custmer care they also make me foolish for 2 hours by holding my call for 15-20 min every time when i call to resolve this issue and no help for any one. I have already paid full payment for this booking made by oyo android application . booking status also shown confirm booking. oyo custmer care and hotel manager make me foolish and disappoint by this way . Totally Disgusting . So i want to complaint against oyo for making me foolish and fraud with me.
OYO Rooms — hotel denied my prepaid room booking
Oyo 8452, Hotel New Arya 2, Near TIBET KITCHEN, Nayagaon, Punjab 160103, Chandigarh, Chandigarh District, Punjab, India

luvlxr1 on Jul 9, 2019
Submit a Complaint

I booked 2 rooms at oyo 8452 for rs.1009. When i reached there the receptionist denied my booking saying that he does not have any rooms available and asked me to cancel my booking. He even denied to show me whether he received the bookings or not and said that contact oyo about the same.
I am unable to contact on oyo assistance contact number provided by the oyo. It keeps putting me on the hold.
Please take action against the problem as soon as possible.

Harg on Jul 9, 2019
Submit a Complaint

Your services are very bad & unresponsive. I booked a hotel in tanakpur uttarakhand on behalf of oyo, my hotel is booked (Oyo 36983 hotel aasha laxmi) & i received a message from oyo for confirmation, but when i arrive at the hotel, i refuse to accept the reception there and do not have room for us. When i called in oyo, they booked me a second hotel (Hotel blu empire) while making excuses, and when i arrived there, i knew that the hotel had stopped booking at 5 o'clock in the evening, and i did not understand that when the hotel had no rooms, how did oyo do the room book. After that i called again in oyo, so bad people are sitting in oyo, my call has been connected to any customer, and he who speaks me things i can not write here.

Team what is this?
Regard
Har govind singh
[protected]
I am uploading some of complaint from other guests.Actually, now it is understood that, this is the common practice of OYO.