[Resolved]  Oyo Rooms — Harassment to consumer

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	www.oyorooms.com

Dear Sir, We have booked A Premium room By using Oyo App on DTD. 3rd Dec 15 for Check in date 3rd dec and check out date 4th dec 201 and booking ref no of the same was "SBOX4650". I was asked to make advance payment for the booking, then I made an advance payment of Rs. 2499/- from my SBI Debit card vide transaction no.[protected] DTD 3rd Dec itself to Oyo rooms Noida and the same was confirmed by Oyo App and Oyo Manager. While My uncle Mr Bhagchad Jain went there for check in he was informed by the Manager of Property in very rough manner that the room is not available and u may talk with Oyo. His way of talking was not pleasent at all. Then while we contact with Oyo personnel then they told us sorry we will arrange another premium property for you. But after waiting for almost 2 hours, and not getting any responce from Oyo team we finally booked another room for that night by using Oyo app only by booking no. JNIV0342 with a fare of Rs 3199/-. Now I request that the advanve payment made to be refunded to me in given below a/c no along with differencial fare and extra taxi charges which I have incurred due to mismanagement from Oyo team. A. Room booking advance- Rs 2499/-; B. Differencial fare- Rs. 700/-; C. Taxi fare and waiting charges plus mental and phycal harrashment Rs 1500/- Total Rs. 4699/-; A/c name-Rohit Jain; A/c No. [protected]; Name of Bank -State bank of India; Branch-Nagaur; IFSC Code-SBIN0003875; It will be very helpful if I can get refund of my advance deposited amount at the earliest. As I have repeatedly tried and requested Oyo team to refund the amount but am not getting any suitable response from their end. Thank you. Rohit Jain Address-S M Polyclinic, S R Bora road, neae bora service, Ulubari, guwahati-7(Assam); Booking details- BOOKING GUEST NAME-Mr Bhagchand Jain; Date of Booking 3 dec 2015; Check in date-3 Dec 15; Check out date -4 Dec 15; Booking ID- SBOX4650; Amount-2499/-; place-Baljit lodge, Safdarjang enclave 2, bikaji cama place, African avenue, Delhi;