[Resolved]  Oyo Rooms — Heights Of Exploitation

Address:	Gurgaon, Haryana
Website:	www.oyorooms.com

I had booked two OYO rooms for two days and two nights via make my trip in Shimla on Sept 25th, 2015. My MakeMyTrip Booking ID was NH[protected]. The booking was of the same day. When I reached Shimla, I tried to reach to my hotel as per the directions given in the confirmation mail from MakeMyTrip but was unable to reach there as I was not aware of the routes in Shimla. So, I called the contact provided to me in the booking confirmation voucher but they directly denied me of my booking saying they did not got any such mail from OYO rooms or make my trip or whatsoever. And they asked me to call and reconfirm my booking. After that I was continuously over the phone for almost two hours with MakeMyTrip Customer Care, OYO rooms Customer Care and the Hotel contact number. Meanwhile, they had me and my family stuck in the middle of nowhere saying there has been a misunderstanding between OYO room services and the hotel. They didn’t even told me the hotel name so that I could walk there and then talk to them. Somehow when I reached Mall Road and tried to make contacts with them over the call, everyone was very imprudent and being reckless. Again after two hours of nonstop endeavoring I got a message about checking in some other hotel as because of miscommunication between OYO rooms and the hotel staff, the rooms I had booked were already given to someone else. So, I travelled back with my family 5km from Mall Road to Kachi Ghati. The problem doesn’t end here, when I reached the new address provided to me, I was being told that this hotel has only premium rooms left so I have to pay them almost 2, 500 INR more to book my rooms. Now, can you understand the agony I must have suffered from? So, I have to ask for the concession realizing my discomfort in notice, keeping aside the flawed behavior of the hotel staff. Me and my family are very much disappointed with this incident, and feeling exploited as we were new to the city and completely relied on the service provider. I am asking you to repair it at the earliest.