Oyo Rooms — || hotel cancelled even after taking payment ||

Address:

Sector 51, Near City Pride, Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi team,

I booked my hotel in mount abu (Hotel shiv shakti) for 40 adults 10 rooms on 7- oct-2019. Due to some unhappenings, my customer was not able to reach check-in time but we have informed our demand manager (Abhishek sharma). My customer reached their next day in the morning 6 'o clock. Our check out time was 11 am, then also 5 hours was left for our check out time. But when my guest called to oyo then they told them that your booking is canceled due to no payment. As abhishek sharma told me that you just need to pay rs.19000 to the hotel and the rest hotel wants cash by the customer. I agreed in this and paid rs. 19000 paytm (Kindly find the attachment) and shared the screenshot to the demand manager. It is a mistake of oyo or maybe the hotel's mistake that they don't upload the received amount online. But here in case, i have informed to abhishek that the amount is paid. Due to this confusion my guest suffered a lot, there were 35 school children & 5 teachers.in the morning they took different hotel and had breakfast their and also dinner for which they have paid rs.42000. I also have all the recordings with the hotel owner, with the customer and also with abhishek. When i have booked the hotel and made the payment then how can my booking be canceled. How the oyo sales executive was saying that there is no payment made. Kindly revert me back with the positive note.