[Resolved] Oyo Rooms — Hotel denied check-in as I am made online payment which is less, need my refund of rs 1797

[Resolved] Oyo Rooms — Hotel denied check-in as I am made online payment which is less, need my refund of rs 1797

N Nishach from Hyderabad, Andhra Pradesh Jun 19, 2022 Apr 5, 2023 This thread was updated on Apr 5, 2023

On 12th June2022 I called the oyo customer support and got the 2 triple bedrooms booked around 04:30 pm in OYO Flagship 28658 the Swarg residence, the support person confirmed the booking after I made the online payment and gave the booking id as ABEJ1681 but when I reached the hotel they denied check- in stating they don't accept online payment booking as they are not getting payment from Oyo people and rooms are booked at low cost so he didn't allowed us to check in even after requesting, I immediately called the oyo call centre but they would ask all details and kept disconnecting the call I did ask to connect me to manager but they would talk and disconnect the call lastly one person from customer support said he is transferring me to service team who will help but I waited for more than 40 minutes on line and then call got disconnected finally because I had no option I had to pay the hotel people 4000 rupees again and got our rooms because we were standing on road with elderly people and Oyo customer support was not helping. Then I tried for refund online it was sending OTP and when I enter it was giving error so I started sending emails but no reply next day again I called them but in vain I am fedup if I call customer support they are telling call service team and if I call that number it says we are facing high volume check from app...etc and call gets disconnected. I have been sending mails from 12th itself and many follow ups but neither I got a reply nor my refund. Please refund my money immediately Was this information helpful? No (0) Yes (0)
Jun 22, 2022 Complaint marked as Resolved OYO team has refunded my money thank you team for helping me OYO Rooms customer support has been notified about the posted complaint. Verified Support Jun 20, 2022 OYO Rooms Customer Care's response Hi, thank you for bringing this to our attention. We understand that nothing we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority. We will quickly check the details and help you. ~Team OYO Verified Support Jun 20, 2022 OYO Rooms Customer Care's response Dear Guest, As checked, our concerned team has contacted and communicated the needful resolution. Also, we have sent an email, hope you acknowledge the same. We assure you for a hassle-free stay experience in the future. Let us know if you need any further assistance. Regards, Team OYO
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Nishach

from Hyderabad, Andhra Pradesh

Jun 22, 2022

Thank you I received my refund

Arun794@

Apr 5, 2023

This thread was updated on April 5 2023
On 5th April 2023 I called the oyo customer support and got the bedrooms booked in Super OYO 24453 Day Springs the support person confirmed the booking after I made the online payment and gave the booking id as QLO38941 but when I reached the hotel they denied check- in stating they don't accept online payment booking as they are not getting payment from Oyo people and rooms are booked at low cost so he didn't allowed us to check in even after requesting, I immediately called the oyo call centre but they would ask all details and kept disconnecting the call I did ask to connect me to manager but they would talk and disconnect the call lastly one person from customer support said he is transferring me to service team who will help but I waited for more than 20 minutes on line and then call got disconnected.
Terrible experience from the Hotel Management.
I am requesting for my refund.