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[Resolved]  Oyo Rooms — hotel denied the confirmed paid booking

Address:Pune, Pune, Maharashtra, 411036

I booked hotel tree top residency in bhuj from 25th to 27th dec, and paid the amount in advance and on 25th when i travel down to hotel they denied to give me the rooms and said its denied and in informed to oyo, i was not informed by any oyo rep and neither any sms or email is received for the same. I have called oyo thrice on 25th for same issue over the phone and spend 2 hours with 3 different people but non of them helped me and i spend 15000 on other property and now i need the total loss of time and money refunded from oyo, i have the bills and other documents with me.

Booking iduqdo6092
Date : 25th till 27th dec 2019
Hotel - oyo 28448 tree top residency
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Feb 6, 2020
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2020
OYO Rooms Customer Care's response Hi, we regret the inconvenience caused. This is unfortunate that you did not have the kind of experience we are known to offer. Please be assured our team will connect with you at the earliest.~Avi
Verified Support
Jan 04, 2020
OYO Rooms Customer Care's response As checked our team have connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance. ~Joy
Verified Support
Jan 04, 2020
OYO Rooms Customer Care's response As checked our team have connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance.

Regards,
Team OYO
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Comments

Not required your sorry I need refund as per my expenses against that booking
Reply
Refund sa related main bahut bar call kiya Oyo ma lekin kuchh help nahin hua please help me sir hotel room ach nhi tha booking ID VFRX4583 vickyroy.[protected]@gmail.com [protected] register mobile number hai sir lekin yah mobile number off hai mera alternate number please contact this number [protected] please help me sir
Reply
I had my booking on 24th Dec 2019 to 2nd January 2020 in oyo 29515 R2 rooms of booking ID LCWE5976. When I am just about to chekin I saw my booking has been cancelled automatically by oyo. I called the oyo person and he told me a fake reason which is not true and now I want my refund because of this kind of harassment caused to me.
Reply

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