[Resolved] Oyo Rooms — i and my friend booked 3 rooms in bidar by oyo rooms but we didn't get service from that hotel

aditya 369

from Hyderabad, Telangana

Address:

New venkateswara lodge near to railway station in Bidar, Bidar, Karnataka, 585401

Hi,
I and my friend booked 3 rooms in bidar by oyo rooms but we didnt get service from that hotel

I booked hotel from oyo rooms whose booking id-ksjx2810

Hotel name - new venkateswara lodge
Date - 03th aug-19 to 04th aug-19.

When i reached hotel at 10pm (03th aug-19) then hotel management denied to give rooms they said now there is no agreement between oyo and hotel sps.

Then after i booked the hotel from counter and try to call oyo but no response from oyo.

I already paid to oyo for hotel booking charges but now dont know how my money return.

Please respond to my request

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Sep 27, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2019

OYO Rooms Customer Care's response Hi Guest,

We regret the aggravation that you had to face. As we have checked, we have already raised your concern with our dedicated team who is on your case as of now. Please allow us some time so that we can dedicatedly look into your concern and provide with an appropriate resolution at the earliest.

Regards,
team OYO

Aug 14, 2019

Updated by aditya 369 Thank you OYO team, but i was mention 3 rooms in the complaint and i was mention only one room ID, and i was forgeted to mention remaining 2 rooms booking ID ...please kindly resolve this ID complaint
2 rooms Booking ID: LEOI8506
This is also booked on 3rd august only, but we didnt get service from the hotel

Aug 17, 2019

Updated by aditya 369 was mention 3 rooms in the complaint and i was mention only one room ID, and i was forgeted to mention remaining 2 rooms booking ID ...please kindly resolve this ID complaint
2 rooms Booking ID: LEOI8506
This is also booked on 3rd august only, but we didnt get service from the hotel

Please refund our money ...we are students not employee, employer, or businessman to leave our money

Every 1rupee is valuable when a student unsattled in life ...
Rs.1340 its not a small amount for midilclass person
Please respond as soon as possible
*i am atteched photos also please refer it

Verified Support

Aug 23, 2019

OYO Rooms Customer Care's response Our team attended the concern diligently and the needful has been communicated to you over mail. We assure you such instances will not take place again. Let us know for any other assistance. ~Avi

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Comments

M S Pawar

from Mumbai, Maharashtra

My room booking 5 agust to 6 August confirm. ID LCMP7594 . VISIT HOTAL BARNALA. I reached at Hotal today 4pm but Hotal reception not provide me room... Why?