Oyo Rooms — inappropriate behaviour and misleading guest with fake photos of property

Address: Jaipur, Rajasthan

I checked into a oyo flagship capital o 8307 the garden view on 24 feb at 2130. I was accompanied by my guest who was staying in a jaipur. As per the terms and condition in their website page visitors were allowed in the hotel by showing local id. However, the receptionist denied entry and asked the security staff to stop my guest from entering the premises. Later after complaining the same in oyo helpline i was assured that i will be shifted to a different hotel but they kept me on hold for 30 mins and i never got a call back. The condition of room was atrocious, there was dust on the furniture’s, toilet was not clean and hair strands were lying on the bed. The hotel staff did not bothered to check the room before offering it to guest.