[Resolved] Oyo Rooms — insect in food.

Gauravgugnani13

from Delhi, Delhi

Address:

New Delhi, Delhi, 110085

I did not get any call from oyo staff & it was my worse experience yesterday to stay in Oyo. I called them thrice but no one answer the call on reception. Moreover even oyo staff Mr. Mahendra tried to contact reception twice & no body picked up his phone as well, I have to went downstairs to pass on my phone to reception employees. There was a big insect found on the food I ordered which was not tolerable at all. They even did not give Kindle & Netflix which was complimentary for use. I asked them to send twice but no one send it to me.

I want my booking money of Rs 1210 to be back in my Icici Account number[protected] . IFSC Number - ICIC0000177

Regards
Gaurav
[protected]

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Apr 15, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

OYO Rooms Customer Care's response Dear Guest
We contacted you regarding your concern and we hope that you've been given the required resolution. Do let us know for any other assistance.

Regards
Team OYO

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Comments

abhayhindustani

from Agra, Uttar Pradesh

मेरी बुकिंग संख्या DQIJ5841 है। जिस तरह का रूम बुक करते समय दर्शाया गया। उस प्रकार कोई सुविधा नहीं दी गई। रूम में ईंट पत्थर पड़े थे। टीवी नहीं चलती‚ सोने की व्यवस्था नहीं‚ साफ सफाई नहीं और पैसा पूरा लिया गया। कृपया मेरा पैसा वापस किया जाये । जिससे हम OYO से जुड़े रहें। और होटल संचालक के खिलाफ कार्यवाही की जाये।
धन्यवाद
अभय गुप्ता
[protected]

OYO Rooms Customer Care's response, Mar 17, 2018

Verified Support

Dear Guest
We sincerely apologize for the discomfort you had. This is not what we want for our guests. Request you to allow us time. We're getting this checked right away.

Regards
Team OYO

OYO Rooms Customer Care's response, Mar 17, 2018

Verified Support

Dear Guest
We apologize for the inconvenience that has occurred. A relevant person from our team connected with you and we hope that we were able to resolve this for you. Please accept our apologies and give us another opportunity to host you again soon and make up for the hassle.

Regards
Team OYO