[Resolved] Oyo Rooms — Invoice hotel bill not provided for my stay

5 Reviews
Mumbai, Maharashtra, India
 vinod kum
I have stayed in OYO rooms from 21.12.15 to 23.12.15. I have booked room in "PAY AT HOTEL" option at Hotel Ravi Raj, near Baba Petrol pump, Aurangabad. Booking ID-PTQI5340 Booked Dates: 21.12.15 to 24.12.15 ISSUE/PROBLEM - As my stay was reduced suddenly, one day before i have informed Oyo over customer care no.[protected], they sent a mail after updated booking, showing that i have paid a advance of Rs.1359/- (which i have not paid, they have not changed or reduced dates of stay & till now they said its not showing checked out), they said you need to pay as per your stay for 2 days only of Rs.2718/-, i felt very happy that they have really considered my request. but on 23.12.15 at 11 am i have checked out the hotel, but the hotel people didnt give invoice saying that you will get a invoice from oyo online, as its online booking, i said ok. But till now i have not got any updated invoice mail that i have paid a total of Rs.2718/-, which i need to claim from my company as its official trip. For invoice i have called Oyo customer care at least 5 times from last 1 week, every body say they will send, but no mail no response, this is not fair, thought Oyo is excellent but they are very poor in satisfying customers regarding financial issues.. May justice be done immediately..
Complaint marked as Resolved 

Complaint Status

[Jan 14, 2016] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, Jan 14, 2016
Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. Our customer experience team will very soon get in touch with you regarding this. Thanks for your patience. Team OYO
Verified Support
OYO Rooms Customer Care's response, Apr 22, 2019
As checked our team have connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance. ~Dk
Complaint comments  4 Comments     Updated: Share0Tweet0


i am vara prasad as i have stayed in pune at Hadapsar park view hotel on 29th & 30th August 2016. Please share the bill on vara.[protected]@rachnoutsav.com and my contact no.[protected]
My Booking ID is -TZGR7659, also I have provided my GSTN number but after several time follow up with Oyo Customer care not received any GSTN invoice.

Pls help

Uday Pratap Singh
OYO Rooms Customer Care's response, Apr 21, 2019
Verified Support

Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

team OYO
I have stayed in oyo prakash palace in mysore for 2 days while check out they didn't gave me invoice but I got watsup msg that your invoice number is NJIP7371. nithyanandam.[protected]@gmail.com I need invoice for claiming please give me a solution for this request..
The most ridiculous service I've ever had in my life. I had stayed at OYO, Kannur ( Booking ID MHCD 0493)from 11.07.2019 to 13.07.2019. Since then I've been chatting with OYO agents to mail me the invoice. Every time an agent tells me it has been sent but it never came. I have had chats with 3-4 agents till now and the same story every time. And for heaven's sake please provide a valid number where I can talk to an agent rather than chatting.
This is by far the most ridiculous most outrageous service I ever had. I'm tired listening to those default replies like " We are sorry", "We are appalled", "This is a technical Issue " etc etc & still waiting for the invoice.
OYO Rooms Customer Care's response, Jul 24, 2019
Verified Support

Hi Guest,

We are extremely sorry for any inconvenience that you had to go through. We do not want to let our customers go unsatisfied. We will get this checked for you from our end. In the meantime, kindly allow us some time so that our relevant team can work on your resolution.

Team OYO
OYO Rooms Customer Care's response, Jul 24, 2019
Verified Support

We apologize for the inconvenience you had to face. Our team has sent an Email on the registered mail ID. Kindly acknowledge that. We assure you we'll take care of your future stays. Let us know for any other assistance. ~Nb

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    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    Oyo Rooms - Invoice hotel bill not provided for my stay