[Resolved] Oyo Rooms — kerala package rooms

Vulluri Ganesh

from Mumbai, Maharashtra

Address:

Vanasthalipuram, Hyderabad, Telangana, 500070

This is ganesh and this is package id: th-fkhm5959, customer name : prasad,
The discussion all this long was to have a honeymoon package which includes 4 rooms for 4 couples, but the akhil chauhan now has provided us only 2 triple occupancy and 1 double. How can 4 couples adjust in 2 triple occupancy. Please help resolve the issue by providing us 4 rooms as guaranteed. My day of journey aug10th n return 17thaug please help sir

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Aug 31, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

OYO Rooms Customer Care's response Hi Guest,

We always aim to deliver a great experience. We regret the kind of experience that you had to go through and we apologize for the same. We assure you that such an issue will not be faced by you in your future stays with us. we are extremely sorry for any inconvenience that you had to go through. We do not want to let our customers go unsatisfied. Kindly allow us some time as we get this checked with our relevant team and get back to you.

Regards,
Team OYO

Jul 26, 2019

Updated by Vulluri Ganesh Sir give u reply any update kerala package I'd TH-FKHM5959

Jul 26, 2019

Updated by Vulluri Ganesh Sir give me reply any update kerala package id: TH- FKHM5959

Jul 26, 2019

Updated by Vulluri Ganesh Dear Sir/Madam

This is ganesh and this is package id: th-fkhm5959, customer name : prasad,
The discussion all this long was to have a honeymoon package which includes 4 rooms for 4 couples, but the akhil chauhan Contract number ([protected]) now has provided us only 2 triple occupancy and 1 double. How can 4 couples adjust in 2 triple occupancy. Please help resolve the issue by providing us 4 rooms as guaranteed. My day of journey aug10th n return 17thaug please help sir actually package amount 67500 final . We had paid advance amount 18000 but after the payment. And he as now saying u want 4rooms will pay more 16000 how can it possible. I have akhil chauhan cal records and what's app chatting is there. Please relsove the problem. No one responding this complaint I calling seens 18/7/2019 is no respond from ur end .

Jul 26, 2019

Updated by Vulluri Ganesh Farud company oyo cheaters This is ganesh and this is package id: th-fkhm5959, customer name : prasad,
The discussion all this long was to have a honeymoon package which includes 4 rooms for 4 couples, but the akhil chauhan Contract number ([protected]) now has provided us only 2 triple occupancy and 1 double. How can 4 couples adjust in 2 triple occupancy. Please help resolve the issue by providing us 4 rooms as guaranteed. My day of journey aug10th n return 17thaug please help sir actually package amount 67500 final . We had paid advance amount 18000 but after the payment. And he as now saying u want 4rooms will pay more 16000 how can it possible. I have akhil chauhan cal records and what's app chatting is there. Please relsove the problem. No one responding this complaint I calling seens 18/7/2019 is no respond from ur end .

Verified Support

Jul 28, 2019

OYO Rooms Customer Care's response We believe our team contacted and the needful has been done. We understand that no apology would be adequate to cover up the inconvenience caused to you. Our team addressed the concern highlighted by you with sheer diligence. Your valuable feedback has been registered with us and we'll certainly forward this to the relevant team. Do reach out to us for any assistance in the future.

Regards
Team OYO

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Comments

Prassu Pandu

from Mumbai, Maharashtra

Hi this is Prasad i had booked honeymoon package with id FKHM5959 in which they had informed me that they will provide us individual rooms for individual couple at the time of booking and we had paid an advance of Rs 18000 but after the payment they are saying that the rooms are shared with the couples how could we share the beds with diffrent couples. Provide us individual rooms as mentioned before.this issue going from 10 days but not responding any one.only 2 weeks is there. try to resolve as soon as possible. Contact me -[protected], [protected]@gmail.com