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[Resolved]  Oyo Rooms — money refund policy

I booked a hotel room on 26 may by paying advance money 582 inr through paytm. When i contact that hotel manager, he said that there is no room available currently but oyo app was showing two vacant rooms in it. Then i cancelled my booking. It's about 3 month ago but till now i don't get my refund money. I call oyo costumer service nearly about 30 times. Each time they said that we will call you later but they don't call me back even a single time. Please send my money back.
Complaint marked as Resolved 2019-10-27 14:19:27

Complaint Status

[Sep 23, 2019] OYO Rooms customer support has been notified about the posted complaint.
Updated by jainhardik Sep 23, 2019
oyo said that my money is not refundable, but they don;t give the reason. As per the rfund policy i check my money is refundable.
Verified Support
OYO Rooms Customer Care's response Sep 25, 2019
Hi Hardik, we are sorry for the inconvenience caused. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking details to help us serve you better. ~Bella
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    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002