[Resolved]  Oyo Rooms — money refund policy

I booked a hotel room on 26 may by paying advance money 582 inr through paytm. When i contact that hotel manager, he said that there is no room available currently but oyo app was showing two vacant rooms in it. Then i cancelled my booking. It's about 3 month ago but till now i don't get my refund money. I call oyo costumer service nearly about 30 times. Each time they said that we will call you later but they don't call me back even a single time. Please send my money back.
Was this information helpful?
No (0)
Yes (0)
Oct 27, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Sep 23, 2019
Updated by jainhardik
oyo said that my money is not refundable, but they don;t give the reason. As per the rfund policy i check my money is refundable.
Verified Support
Sep 25, 2019
OYO Rooms Customer Care's response
Hi Hardik, we are sorry for the inconvenience caused. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking details to help us serve you better. ~Bella
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1005
    Resolved
    4541
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information