[Resolved]  Oyo Rooms — my money has not been refunded for about 1.5 months

Address:

Madkeri, Kodagu, Karnataka, 571201

Hi,

I have made my booking on 29 Sept. 2019

Let me narrate what exactly happened!.

1. made a booking at Kotekad plantation stay on 29 Sept 2019 From 1 Nov 2019 to 4 Nov 2019.
2. On 18 Nov 2019 I called the property owner to check early check-in option and regarding routes
The property owner clearly denied telling “Sorry cancel the booking, glad you called me now ma’am, incase if you would have come on 1st November you would have ended in looking for other hotel stay. I asked why I have made my payment please do consider – He said “MY CONTRACT WITH OYO ENDS”. I immediately called OYO customer care asked them to relocate.
Wonderful people they gave me options which in compared to the stay I booked is 60% price low price and bad location, premises. No female will agree to stay in those places to be frank.
3. I gave few options, out of which they booked at Avyuta Home Stay. Since there was a huge price difference the said OYO will pay the balance. Finally, they relocated.
4. After couple of minutes, I received a cancellation email that Avyuta Home Stay has been cancelled.
5. After a month follow-up I received a refund of Rs. 1218 of out Rs. 2021 as partial refund. I had called in 1st week of November for balance of Rs. 801 they are giving a breakup stated below.
Rs. 1218 will be refunded to other modes.
Rs.199 will be refunded to OYO Money
Rs. 604 will be refunded to OYO wizard discount.

I will give the breakup of money I have paid.
Paid via google pay Rs. 2021
Paid with OYO Money Rs. 199
OYO Wizard Discount Rs. 125

I am asking for refund of Rs. 803 from past 1 month, OYO has not refunded yet.

Refer screen shot for with number to understand this better.

I would like to take this case to consumer count and ask compensation.

Dear OYO,

For all your mistakes you have done enough damage to me, which is not right.

Regrets for booking via OYO,
Sharanya