[Resolved] Oyo Rooms — No hotel rooms provided for full payment at the time of booking

Vijay Jayaram

from Bengaluru, Karnataka

Address:	560047
Website:	oyorooms.com

I had booked OYO Premium in Pondicherry Kamaraj Salai, Saram for the dates 23, 24, 25 OCT 2015 and have paid complete 7236 INR. booking id : TGUA[protected](Travel Guru) Received an sms update on mobile stating that my booking has been updated to a "non oyo property". I spoke to people at oyo customer care for the hotel name and it happened to be a "hut" by the name "The Only Place-Mariamman koil, Periyamudaliyar chavadi". The Only Place owner has not heard of the word "OYO" and is definitely not the OYO Premium that I had initially booked. This means, no actual rooms booked but i have been charged complete 7k in advance!! 1)why was my booking updated? 2)why do people at OYO customer care tell that I have checked in when I dont have the oyo property that I had booked initially.There was no hotel booked I was under the impression that OYO stands by its name but with such unethical behavior now i doubt if they even know what their business is about!! Have raised the concern and escalated the issue with OYO people. Waiting for complete refund-though their system says i have checked in... Checked in- to what?????

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO