[Resolved]  Oyo Rooms — non co-operation and non resolving the problems by the oyo staffs.

Address:

OYOROOMS AT GUGAON, 711103

I very much sorry to inform all the officials of oyorooms that i have booked 3 triple occupancy room at hotel broadway annexe (3303), darjeeling on 3rd july"19 checkin date - 7th oct'19 check out date-10the oct'19. Accordingly a booking voucher was sent to me as confirmation. Suddenly, in the month of eally sepember, mr mitlesh yadav, dm from hd qrs inform me that there is some problem with the hotel, so he will shift in the another hotel at darjeeling. I say ok. But, due to worryness i have call him in a regular interval about the confirmation. He said, no issue sir it will be done very soon in reply to my quiries. But not done. Last on 1st & 2nd oct" i have call him throught the day for want of confirmation. But most of the time he refuse to accept my call. Then i am tried and got the no. [protected] customer care and told them my problem that 3 months back i have booked hotel with fully paid, but despite several request no body caring my problems. Atleast 8 - 10 times i have call them to solve, but customer care did not solve the problem. Then by some person advise i have made the complaint to [protected]@oyorooms and tlked over phone atleast 10 time. All the executive told me yes we will call you soon, but no body call me once. Nest mr pritam call me once and told me he will talked with property and as soon he will solve the problems.in next call of pritam he told there are no rooms avaible, you please take refund. Nice solution. Now at darjeeling is full of seasons and due to durga puja heavy demand of hotel at darjeeling. What a nice suggesttion of mr. Pritam (How they are getting job?). Next 10 to 20 times i have discussed with so many executive of [protected]@oyorooms.com all executives are misguide me and make any shifting of hotels. Suddenly i have got again accomadation voucher on 2nd oct'19 at 1.43 pm that shifting was done in same hotel that is in broadway annexe. But after few hours again mitlesh yadav cal me and told that, the same confirmation was not correct, he will try for another shifting. Ok i am waiting. Finally a new confirmation voucher was sent to me that the booking was confirmed at hotel sagarika (8292). So i am happy with decession. But to day at about 3 pm again mitlesh yadav ring me and told no sir there was an problem with hotel sagarika. I have called hotel sagarika and denied my booking. So, again i have to mitlesh do another shifting, but he didnot done. Then i have booked the hotel of broadway annexe, with huge high price from yatra.com.
Now my question, the above all persons are really working with india's biggest hotel chain? Who has given their appointment like all bogus, incompetant person? Though it not my lookout, but in my mind it has came. Who is responsible for my huge harrasment? Who will take responsible for my extra payment to hotel?