[Resolved] Oyo Rooms — non refunding money for room full of cockroaches | |
My booking id was rywd9826. I had booked a stay at hotel krishna viabhava at banaglore from 26th to 29th july usihng oyo rooms. The room had not advertised that it will be full of cockraoches. Unfortuanetly unaware of this i booked and paid for the 3 nights upfront. I stayed there one night and found all these cockroaches and informed oyo on 27th morning about the same. On doing so, they said you can either shift to another room or you can do an early check out as well. Whichever you prefer. Not wanting to risk the hygeine standards of the hotel anymore, i chose to checkout. Now that i have chcekd out on 27th instead of 29th, and hence when i am requesting for 2 nights stay refund. First on the property i was told dont worry it will be done, then on calling repdeatly for five days i was told you will only get for one night and now i am being told that you should have stayed, we told you to stay so we will not give you a refund now.
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Oct 2, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Aug 23, 2019 OYO Rooms Customer Care's response We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.
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