[Resolved] Oyo Rooms — not able to check in. terrible behavior of staff oyo smart stay 7619

[Resolved] Oyo Rooms — not able to check in. terrible behavior of staff oyo smart stay 7619

N Nitheesh Abdul Rahman from Idukki, Kerala

Hello. I had made a booking through agoda (Booking ref vcpm 9716). When i arrived at the property, the receptionist refused to let me in. I was not able to check-in saying that the price i paid online is lower than their day rates. I wasted my taxi fare also. The most terrible experience have been the extremely rude and unprofessional behavior of the staff. Especially the boy in reception. I have never experienced such bad behavior from any hotel staff. Please arrange for a complete refund of my money. Also, train your staff properly to deal with clients. I have given the hotel a bad review on google. I could see that i am not the only one who was mistreated by your hotel. Nitheesh abdul rahiman Was this information helpful? No (0) Yes (0)
Dec 6, 2018 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Nov 05, 2018 OYO Rooms Customer Care's response Dear Nitheesh, Our apologies for the inconvenience, Please be assured that our team will get in touch with you soon and assist you. Regards, Team OYO Verified Support Nov 05, 2018 OYO Rooms Customer Care's response Dear Nitheesh, We request you to kindly share your contact no. and email id so that we can assist you. Regards, Team OYO Verified Support Nov 05, 2018 OYO Rooms Customer Care's response Hi Nitheesh, Your concern is important for us and for the same we request you to kindly share your contact no. and email id so that we can assist you. Regards, Team OYO Verified Support Nov 05, 2018 OYO Rooms Customer Care's response Dear Nitheesh, We apologize for the inconvenience ca"used to you. We would like to inform that our team have refunded the amount in regards with your booking id "vcpm9716". Please be assured that you won't be facing any hassles in your future bookings with us. Do let us know if you need any further assistance and we'll be more than happy to help you. Regards, Team OYO Verified Support Nov 05, 2018 OYO Rooms Customer Care's response Dear Nitheesh, We apologize for the inconvenience caused to you. We would like to inform that our team have processed the refunded in regards with your booking id "vcpm9716". Please be assured that you won't be facing any hassles in your future bookings with us. Do let us know if you need any further assistance and we'll be more than happy to help you. Regards, Team OYO
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Comments

Altamash Shaikh

from Mumbai, Maharashtra

It's really shocking for me to know that OYO has such uneducated folks in Customer support. These people have the audacity to say "Shut Up and listen to me" to the customer and directly disconnect the call??? Who gave them such power? Me? Just because he is getting paid because of customers like me?? I need to know.