[Resolved]  Oyo Rooms — not following early check in policy

I was said in call with a customer support person of oyo that if i check in after 10am, there will be extra charge but rooms will be subject to availability. This is fine. I reached tourist krishna inn yesterday at 10:10am. There was a sticker saying it was 100% controlled by oyo but the staff (He was the hotel/room owner) charged me rs. 300 (30%) saying it’s 50% controlled by him. I want this reimbursed as this is a very blatant violation of the early check in policy of oyo.

Booking number: ofkb3542
Was this information helpful?
No (0)
Yes (0)
Mar 27, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Feb 21, 2019
OYO Rooms Customer Care's response
Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO
Verified Support
Feb 21, 2019
OYO Rooms Customer Care's response
Our concerned team tried connecting with you but we couldn't connect. Let us know a convenient time/alternate number to call.

Regards,
Team OYO.
Verified Support
Feb 21, 2019
OYO Rooms Customer Care's response
Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.

Regards
Team OYO
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6583
    Pending
    1004
    Resolved
    4542
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information