[Resolved]  Oyo Rooms — not providing a room at oyo 62361 silver pearl beach resort at neil island in spite of full online payment and confirmation of hotel roo

Date: 23 nov 19
Sir/madam,

1. I had booked a room at oyo 62361 silver pearl bech resort at neil island, andaman on 09 nov 19 (Booking no qodl9403) for the stay at said hotel for 01 day i. E, from 12 pm on 16 nov 19 to 11 am on 17 nov 19 and fully paid rupees one thousand three hundred and twenty two (Rs. 1322/-) online from my account as asked for and there was no due amount. However, on arrival at oyo 62361 silver pearl bech resort at neil island on 16 nov 19, the hotel owner declined us to provide any room. He said, "oyo has neither paid any amount to us nor intimated anything about your hotel room booking as per your booking no qodl9403". Inspite of showing both hard and soft copy of booking reference proof, the room was not provided to us.
2. Immediately, i tried to contact your customer care repeatedly but could not succeed. Further, i went to police station at neil island, narrated details of complete inconvenience to the duty police inspector and submitted a written complaint with all supporting documents as advised.

3. Further, i had to pay rs. 2000/- cash additionally to the hotel owner of silver pearl bech resort at neil island and stayed in the same hotel for the stay as mentioned above.

4. Hence, i want my complete money to be returned to my account.

5. Please do not reply stating that, sorry, same amount will be reduced in the next time when i book any hotel through oyo.

6. Remember, i am a defence officer. I am not requesting or asking any extra favor from oyo. Please return my money to my account on priority. This may help in forgetting the inconvenience faced by my family and regaining my faith on you. Please do not try to check my patience and compel me to take any further serious action which i do not like. Remember, i am a man of principle, ready for any consequence till i get justice.

Documents attached for your ready reference are as follows:

(I) booking update is attached as annexure-i
(Ii) certificate by the owner of silver pearl bech resort at neil island for not
Giving room as per booking id qodl9403" with reason and taking
Additional amount of rs. 2000/- for the same accommodation attached as
Annexure-ii
(Iii) bill no. 312 submitted as a proof for taking additional amount of rs.
2000/- by the hotel owner for the same hotel room accommodation
Attached as annexure-iii
(Iv) photograph of the hotel owner isattached as annexure - iv

Thanks.

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