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[Resolved]  Oyo Rooms — Not received refund

I had made a booking at oyo rooms goa booking id- dqrb8607, in mid of march for 28, 29 march, when i reached the property and was in process of check in i suddenly got a message that my booking has been cancelled so did the reception.
When i called the customer care they argued that the booking has been cancelled from my side and hence no refund or a re booking can be made.Thankfully i had the hotel reception for witness to prove that the booking was not cancelled by me and it was a system/app error from their side.After a long argument and 5-6 calls they agreed to refund my amt in 2 weeks.

Ticket id - 1018287
Refund id: 43c6mcnqgqtj5nidx19v6064

Its 3 weeks now but i havent recieved any refund.

Thanks
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Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Apr 16, 2016
OYO Rooms Customer Care's response Hi Aadish, We're extremely sorry to know about the troubles you had to go through. We regret the inconvenience caused. Our team will soon get in touch with you regarding the same.
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2 Comments

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Comments

I got a reply 2 days back that refund has been initiated by oyo 15 days back via paytm.Now I havent booked via paytm, how did they come into picture.They however asked me to call paytm saying they would refund my amount.
When I called paytm they said they have no idea about this.
and to get back to Oyo rooms.
There is no response from Oyo since.
Reply
Biggest cheats, now they say its refunded 15 days but but there is no refund
they are simply faking a refund.the customer care is so hopeless they dont know anything and are just giving idiotic replys

Ticket id - 1018287
Refund id: 43c6mcnqgqtj5nidx19v6064

booking id DQRB8607
Reply

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