Oyo Rooms — not refund the one night rent even after 15 days of complaint

Address:	560001
Website:	www.oyorooms.com

In continuation to my telephonic conversation with oyo customer care and cluster manager mr ashwin jain since 18 oct 2018, i would like to update the issue. I have booked 2 nights with oyo le sai hote pondicherry and reached the hotel on 18 oct 2018 around 9.45 pm and i was shocked to see the condition of hotel to stay with family by paying rs.3870 per night.
Immediately i called customer care and spoke to one mr manoj and cluster manager mr ashwin jain and requested them to organise to change the room, our conversation was about 45 minutes, they tried with multiple oyo room by keeping me on con call with zero result in finding alternative and in end mr ashwin jain advised me to stay on 18th oct 18 night and promised me that he will help me to change my stay, next day i. E 19 oct 18 he called and advised me to check the oyo rooms no. 11736 venkateswara vilasam in oyo app, i checked the photo and review in the app and called him and given him a confirmation of check our in le sai and check in in 11736, also he advised me that i will get the refund in 2 days.
I have checked out le sai on 19 oct 18 morning before 11 am and checked in 11736 on the same day around 1 pm after making the payment of rs.4111-00 and checked out on 20 oct 18
Now as per the commitment i am suppose to get my one night rent amount of rs.3870-00 by this type but its still not happened.
Again i called customer care on 22 oct 18 about the refund and executive escalated to his manager, that lady is telling that i need wait for 7 to 14 days to get the refund, why i have wait to get my money for 2 weeks, its oyo responsibility to refund back before guest request multiple time, please learn this pro active steps from bajaj finance.
If oyo wants to take 2 weeks to refund my money means please add interest on daily delay basis and make the payment.

Again i called customer care 2 nov 18 and spoke one ms neha and logged a case vide number 10493017 but this irresponsible lady connected le sai manager and cluster manager mr ashwin jain, after listening all the story he put the call on hold for about 20 minutes without answer and made me to disconnect the call
I think oyo is planning to cheat me by not paying money i will file a case against oyo i have all communication records both oral conversation and mail and messages if i wouldnt get proper commitment on refund of my one night room rent.