[Resolved] Oyo Rooms — not refunding

skg1248

from Chennai, Tamil Nadu

Address:

Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

Date: 8.6.19
Subject: Booking ID-CFAZ8579 at OYO 10692 Hotel

Dear Sir,

On 18/4/19 I had booked the room for Shimla with booking ID CFAZ8579 at OYO 10692 for 21/4/19.
I have reached at above said hotel on 21/4/19 at approx. 7.30 AM. As I entered the reception I have notice the condition of reception which was very bad hence I requested hotel manager to show me the room. He shown the room to me and I have noticed that the room bed, furniture, electrical fitting, towels are not in good shape and not worth for living for my family.
I have asked the hotel manager for another room but he denied. Than I have asked for cancellation charges and he told me there is no cancellation charges. I have cheeked on whatsapp and found cancellation is free. Hence as I have touch the cancellation line cancellation has done and a message on whatsapp come that your booking has cancelled. Screen shot has enclosed for your reference. I have not received any call or message for cancellation charges. Hence I left the hotel for another hotel.
I have got the hotel after 3 hrs of rigorous walk but It was again compromising because of Sunday and all hotels were booked.
When I have asked for refund they have offered only 50% of my spent amount Rs. 2631/-. I passed through lot of harassment & get tired because of OYO. You can imagine to walk for 3 hrs in Shimla is a tedious job.
Hence I have lodged a complained No. 1306816 dated 9/5/19 on National Consumer Help line for refund of full amount and send e-mail & Speed post to OYO as per their guide line. But OYO has not responded till date.

Regards
Sushil Kumar Goel
[protected], [protected]

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Jun 10, 2019

Complaint marked as Resolved

Initially OYO rooms was not responding but after my tweet on 30/4/19 they asked screen shots. Thereafter on 2/5/19 Mr Ashish kumar, Guest Experience Manager, E-mail ID: [email protected], [email protected] has offered 50% refund of booking amount which I have denied through tweet message 3/5/19. Thereafter I have lodged the complained with consumer help line comp.no. 1306816, dated 9/5/19. I have sent the e-mail copy and screen shot throught speed post on 14/5/19 on OYO office address:Oravel Stays Private Ltd., Unit-325, B-2 Tower, Spaze I-Tech Park, Sohna Road, Sector-49, Gurgaon-122002, Haryana OYO Rooms Ph no. : 7053070530 Customer Care No.: 8010044466 ID: [email protected], [email protected] But now after my complained they on 9/5/19 they are not responding in any way. It looks OYO Rooms think no one can challenge him

OYO Rooms customer support has been notified about the posted complaint.

Jun 10, 2019

Updated by skg1248 "resolved" is written on my complained, wherever my complained has yet not resolved?

Jul 09, 2019

Updated by skg1248 still pending No action.