[Resolved]  Oyo Rooms — overall experience with a oyo occupancy

Address:

Chennai, Tamil Nadu

Hi team, hope you are doing fine, this is in reference to a booking i had made through my mobile [protected] with the booking reference :[protected] for an occupancy with the code 8252, the property was called aayush corporate stays.

Details of our stay :-
Our stay was planned for 26-may
We had planned to chck in at 6:00 am in the morning of 26-may and had accepted to pay a service charge of 200-250 rs based on the check in timelines and the hotel process.
On checking with the oyo agent for 2 rooms and adult of 4 we were charged 1400 + service charge for early check in which was fine with us.
The day we arrived to the property at 6am with 2 young girls, the hotel management mentioned we dont even have a room of 1400 and you would need to pay 2400 per room which was against the booking we had made.
This was a real shock for us because we had already agreed on another lower price with oyo
This put us in a very bad and embarrassed state with 2 of my young girls waiting in a city which no ones is aware of and early morning i was scaring for my family and was confident oyo would provide me with the service needed.
But reaching the hotel was a completely different picture.
They asked us to cancel the booking and then they agreed to provide the same room in the same price as provided by oyo which means this is just a criminal way of looting money without any responsibility and now i am really not have any trust on oyo service with the way it handles for family and their accommodation.
I am done with my trip but i dont expect any of the other families receiving such a hard reality, much disappointed : (