[Resolved] Oyo Rooms — oyo 13277 hotel neelam palace --- fake room image & stinky rooms

bhavesh.varshani

from Hyderabad, Telangana

Address:

Rajkot, Gujarat, 360005

I have booked OYO 13277 Hotel Neelam Palace (Booking IDNH[protected] on 10/may/2019 thru Makemytrip.

As soon as we checked in at 22:00 we came to know that we have been cheated by OYO as OYO has uploaded totally fake picture of hotel & room, Sorry hotel is not the correct word but it's a stinky guest house .

we were tired with travelling and it was too late so we decided to pass the night but it was a horrible experience moreover, at the time of checkout, manager was asking my mobile to put the review from their self but I denied and when I posted the review on MMT site, but OYO has not published it even after complaining them two or three times.

I could not understand why OYO is not published my genuine review, rather they are published fake picture of room and also cheat the people by fake review.

Hotel mgmt is asking guest mobile and put the fake review from their self.

Please take necessary action against this.

Please stay away with this stinky guest house if you would like stay with family.

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Jul 13, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2019

OYO Rooms Customer Care's response We are getting this checked.

Verified Support

Jun 07, 2019

OYO Rooms Customer Care's response Hi, We have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.~sj

Jun 08, 2019

Updated by bhavesh.varshani Where is the email ? I havn't received any email from OYO regarding resolution. please published it hear only.

Jun 08, 2019

Updated by bhavesh.varshani Below email is your resolution ? which action did you take on hotel ? did you publish my review on your site ?
What about our money spent on this third class property ? is there any compensation for spoiling our vacation

Dear Guest,

Hope you are doing well.

This is regarding your concern with reference to the Booking Id - XZHR0193.

We received your feedback regarding your stay experiences with us. We regret to know that you faced certain issues at the hotel and we sincerely apologize for any trouble caused. We follow a robust system of investigation upon receiving a complaint/feedback and similarly we initiate an investigation with our ground team to know about all the details with parity.

Our teams audit each and every hotel that comes under our network on scheduled visits and make sure that all the OYO standards are fulfilled. With regards to the issues that you have mentioned, we will diligently ensure that your stay will be comfortable with us in future.

This is something that we don't stand for and guest satisfaction is a core part of our foundation & we regret that we weren't able to provide a stay up to your satisfaction. Here we would request your understanding and like you to accept our apologies. Also, we will personally make sure that you have a pleasant stay with us. We will be obliged if you would accept our apology and give us a chance to host you.

Let me also take this opportunity to inform you that OYO follows a policy to purge properties where we receive such feedback basis a Three C's construct wherein we rate properties on:

Customer Reviews as our top measure.
Compatible rooms according to our assured services
Constant availability of rooms for our guests.

Constructive feedback from guests like you, keeps us on our toes and I hope you will give us one more chance to serve you better and we will live up to your expectations. To ensure a long-term impact, your feedback has been recorded as a measure of the above for this particular property.

Hope to win your trust on us and serve you with the best of our services. We constantly work towards giving you a good experience and we hope you will give us another shot.

Mayank Saksena
Guest Experience Manager
Online Reputation Management
mayank.[protected]@oyorooms.com