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[Resolved]  Oyo Rooms — OYO data breach and fraudulent payment issue

Address:OYO Rooms, 325, Spaze Tech Park Tower B, Sohna Road, Gurgaon, Haryana, India, Pin Code – 122001.

Booking Id: K15F7613
I had booked an Oyo room from 30th April 2022 to 11th May 2022 at. I did initial payment of Rs.7k and got a call from OYO consultant on 30th April to complete the payment with a discounted amount of ₹11, 555.
After call he contacted me in whatsapp with my booking Id, my place of stay, duration of stay and even gave me account details of a bank account with beneficiary name "OYO Rooms" (that is why it didn't seem fraudulent) to which I sent the 11.5k and even had a OYO rooms business whatsapp account and DP.

I completed that, but when I reached hotel they are informing me that I have only paid initial ₹7k and rest 13k is pending. Customer care informed me that this was a case of fraudulent transaction and said I will get a callback from corresponding team and a refund. Which hasn't happened till now after 4 days.
This is a case of OYO rooms data breach which I will inform to media and police if I don't get proper response ASAP.
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Jun 5, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 04, 2022
OYO Rooms Customer Care's response Hi Vivek, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue.~Team Oyo
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Comments

Stop giving false claims, you guys are never giving a proper response. This is a case of data breach from OYO, how can a third party get details from OYO database. To all the people out there, your data or info is not safe with OYO.
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    OYO Rooms Phone
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    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
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