[Resolved]  Oyo Rooms — Oyo is big time crook, no one take responsibility

Address:	New Delhi, Delhi, 110019
Website:	www.oyorooms.com

I booked two rooms on 05/12/2015 with booking number FWEC5943 and FCSW6541. I have made the advance payment for the rooms via paytm of INR 2794. On reaching the hotel I came to know that they haven’t accept any booking for me and they can’t accommodate my guests. I cross checked with Oyo customer care, they assured me that I will get a room in same property. After few mins I received a email that says my hotel property have been changed and to my surprise I was offered a hotel room of lesser tariff value i.e 2400 INR and inferior quality. I called the Oyo customer care and try to my level best to make him understand that this is unethical business practise but he refused to listen to me. He replied this is best they can do for me and they will refund me 395 INR. To my surprise I haven’t received any refund till date, I called Oyo room customer care many times but they just give me excuses and fake commitments instead of giving resolution to my issue. This wrongful act is harassment for customer like me. Oyo Rooms cheap tactics not only cause mental agony but create a bad impression of mine in front of my guests. I never expect this from brand like Oyo rooms. 1. First oyo rooms should not take a booking if it is not available. 2. I[censored]nder extreme circumstance they did a mistake, they should notify this to customer which they failed to do so. 3. If there is difference in tariff of two rooms then they should return that money back. which again they failed to do so. 4. After tweeting this to Oyo CEO Ritesh agarwal they have return the money but reverse back 500 INR as discount they have offered to me for using Paytm payment. Woow this is best customer service I have ever received. They are nothing more then crook Amit [protected]