Oyo Rooms — OYO rooms cheaters-

somethings cant be forgiven. And OYO rooms has just crossed the limits with me. my parents ( in their seventies) were supposed to travel back to india (via delhi), and had a morning flight to sgx. To ensure their comfort i booked a decent room at Hotel The Class, A-282, Mahipalpur, Near IGI Airport Delhi via OYO rooms. OYO send me a nice confirmation email stating that my booking is confirmed. (BOOKING NO. JYTV2465 ) My parents reached india at 1:30 am, took a cab and repeatly called the hotel on their way to hotel but they didnt response. Finally someone picked and to my parents horror, hotel told them they know they have booking but they cant accomodate them, and they should go away. They told them to try other hotels ( and it was 3 a.m in the morning) and were very rude to them. My parents tried their best to pursuade them but all in vain. They had to spend whole right to look for alternate hotel, in an unknown city, and eventually they failed and came back to airport. I simply cant understand, how can someone do this to senior citizen. to make the condition worst, when i called them up them refused to comment and told me to do whatever it takes. the best they can do is give me some coupon worth 1/4 of the price of hotel. i dont care about the money. it is not about the cost, it is about deceiving people and playing with their trust. i would strictly warn all other people to be aware of these cheaters, and never ever depend on them. i am planning to teach these goons a lesson for life. i am going to take to the next level be it via lawyer, or consumer courts.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Horrible……Never use Oyo Rooms..Worst experience of my life.
I booked a room and paid in full.

On the day when I was supposed to check in, I got a call from customer care of Oyo that due to electrcity failure they are shifting me to another hotel ( complete lie, I checked with the hotel ).

Then when i reached japiur I kept on calling the reception number given to me by Oyo. No one picked. They gave me another no . No was out of service.

Then I again got a call that my hotel is being changed. New no was provided but when i dialled the no I was told that no rooms were available.

I called Oyo Rooms again. They put me on hold on the pretext of finding out the details and I waited for 15 mins but they kept me on hold.
I called again and they again put me on hold.

Then 3rd time when I called they asked me if my wife’s id has anywhere written that I am her husband. They have roms for married couple only and i need to provide prrof that my wife is actually my wife HA HA HA. Luckily my wife’s id had my name ( Wife of / instead of Daughter of .

They again disappered saying that they will send me sms with hotel details.
In the meanwhile I received around 20 sms giving me different hotels’s details and tank you sorry and all.
After 3 hrs I got a room which was around 20 Km from railway station. Initially they promised me room near railway statation.
Room was bad, staffs were non existent and overall I can say I dont have to describe how bad the propert was.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6583
    Pending
    1004
    Resolved
    4542
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information