Oyo Rooms — oyo rooms denied check-in | |||
I booked a room at oyo 39958 krishna palace hotel, charbagh, lucknow and i had. Already paid for the room. When i arrived at the venue they denied me room by saying that the booing amount is too less we can't give you room. This was my first booking through oyo and also became the worst experience. I arrived at 10:30 pm at the hotel and when denied i call the customer care of oyo 3-4 times but they were so no cooperative and irresponsible that i was exhausted that i couldn't get the room and oyo team was not helping me at all. They put me on hold and never came back. This is the worst company in india i can tell you. I kept roaming and waiting for 1 and half but they didn't called me back. For sure i am not gonna use oyo service in my life again. For compensation i want them to give the double of my booking amount i. E 725 so they have to 1450 to me for the sufferings. Was this information helpful? | |||
OYO Rooms customer support has been notified about the posted complaint. Verified Support Oct 15, 2019 OYO Rooms Customer Care's response Hi, We are extremely sorry for the troublesome experience. Kindly give us some time to get it checked. Regards, Team Oyo Verified Support Oct 28, 2019 OYO Rooms Customer Care's response Hi Guest, Our team attended the concern diligently and the needful has been communicated through an email. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance. Regards, Team OYO | |||
2 Comments | |||
Comments
This is Prachi Nayan. I would like to tell you that the last booking from oyo was not done by me, either someone used my account or there was a glitch. So please either block or delete my account or not accept my next booking.
Reply
Vary vary bad oyo customer care no and very very bad hotel hill point, mango, jamshedpur, and hotel employees, 05/10/2019 ka booking tha, mera, or mera valid ID ko bolta h ki valid nhi h, or mujhe majburi me cancal karna pada, or mera booking Rs. Bekar chala gya, or mujhe dusra hotel me aram se room book ho gya,
OYO Rooms Customer Care's response, Oct 16, 2019
Verified Support
Hi Guest,
Hi, we are sorry to hear about your experience and we regret the inconvenience that you had to go through. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users so kindly share with us your regstered details so that we can look into your concern and assist you in a better manner.
Regards,
Team OYO
Hi, we are sorry to hear about your experience and we regret the inconvenience that you had to go through. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users so kindly share with us your regstered details so that we can look into your concern and assist you in a better manner.
Regards,
Team OYO
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