[Resolved]  Oyo Rooms — oyo rooms - fraud hotel chain

We booked a room at Oyo 30479 Green Wood Resort, Chikmagalur for 6 guests with booking id - BHLZ1524 for check-in dates on 29th June 2019 12pm onwards. When we reached the resort at 12:20 pm and showed the resort receptionist the booking message and mail they denied my check-in the resort as the booking was made for at a cheaper rate as compared to the original resort fares and they completely denied us giving the room at OYO booked price. They argued with us that no one can give us room at that oyo price. My booking was already confirmed and complete payments were done but they refused to give any room and mentioned that their property has been removed past 2 months back but the oyo hasnt updated and repeatedly entertaining bookings fie the property. Also the resort representatives were vey rude and verbal in their responses. Can you please justufy why there was a gap because of which we as a customer need to face such harassment and frustration at the oyo property site. Why did oyo entertained the bookings and payments when the property didnt allow us to checked in? It is very disappointing and disturbing to note that the oyo service has terribly degraded and i will ensure that i never go for oyo rooms in future neither i will suggest others to go for.oyo is now growing to a India's leading fraud hotel chains. And its been 3 days post my check in was denied but neither the oyo rooms made any efforts to check with me for the refund amount or neither they took any steps for the customer satisfaction.

My booking id - BHLZ1524
[protected]@gmail.com