[Resolved] Oyo Rooms — oyorooms [fraud & cheating] customer - after paying full amount as per oyo mobile app | |||||
Booking no. Lvye5239 I have booked a townhouse room in oyo mobile app from 7th dec, 2018 till 11th dec, 2018. The total amount shown for this booking in oyo mobile app is rs. 2276/-, after making the full payment, my room was not confirmed and received an email from oyo team stating i need to pay remaining amount of rs. 5324/- as the total booking amount is rs 8000/- On checking with oyo customer care neither they respond back with valid reasons nor they took it seriously. Even after providing all screen shots they didn’t look into this matter and would like to mention that this room was booked under an introductory offer (Check-ins valid from 7th – 21st dec “coupon code – oyoth499”). Enclosed all the screen shots along with terms & conditions of this offer shown is oyo mobile app, after satisfying all the terms & conditions oyo force customer pay extra amount. This is completely an unethical behaviors of oyorooms. Most shocking part is, there is no senior’s management point of contact in case of your issue not resolved or unhappy with the oyo team. Was this information helpful? | |||||
Jan 1, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Nov 26, 2018 OYO Rooms Customer Care's response Dear Guest, We are intensely sorry for your unpleasant experience.Our concerned team will contact you shortly and help you in every way we can. Regards, Team OYO Verified Support Nov 29, 2018 OYO Rooms Customer Care's response Dear Guest, Our team got in touch with you regarding this and shared the details. We again apologise for the trouble and assure you we'll take care of your future stays. Let us know for any other assistance. Regards, Team OYO | |||||
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