[Resolved] Oyo Rooms — Paid booking denied

vivek_gkp20

from Bhopal, Madhya Pradesh

Address:

Bhopal, Madhya Pradesh, 462021

First time i booked Room through OYO. The Hotel Manager sayes that we have no tieup with Oyo. I surprized because i allready paid amount through OYO. AT 10:30 PM night i Feel Cheated From OYO. My BOOKING ID: MPRQ7083. Me with my 2 years old daughter and wife @ 11 pm night walked away from hotel for searching a New room in other Hotel. I am very much depressed. Do not book hotel through OYO i don't want any other family suffer like my Family suffered Badly. I Want Compensation

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Aug 29, 2018

Complaint marked as Resolved

From Oyo they only refunded booking amount. They denied to pay my additional hotel terrif whitch i paid in alternate hotel. Very bad experience from Oyo

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO

Aug 29, 2018

Updated by vivek_gkp20 From Oyo they only refunded booking amount. They denied to pay my additional hotel terrif whitch i paid in alternate hotel. Very bad experience from Oyo

Verified Support

Aug 30, 2018

OYO Rooms Customer Care's response Dear Vivek!
The concerned team had contacted you giving you the best possible resolution and the same has been communicated to you. We further assure you that such instances will not take place in the near future. If, you need any further assistance please let us know.

Regards,
Team OYO