[Resolved]  Oyo Rooms — payment refund not received and not responding to call properly

On 07th february i had booking in oyo hotels with bookinf id vkcf2450, on property oyo 28586 silver oak annexe, ooty for two rooms, and i had paid payment of 1665/- through phonepe with transaction id s2002071605538132288941. But owner of the property has denied me the check in saying he is not going to accept payments made to oyo as oyo is not paying him the amount properly and only he will allow us if we pay him amount by cash, same has been discussed with oyo customer support and after speaking with owner they has asked us to pay the amount by cash and the payment done will be refunded in 7 to 14 working days.

From then i am trying to contact them and follow up on the status of the refund and every time i call them i am getting same reply saying we had initiated refund now and you will get refund in 7- 14 working days. And from last 15 -20 day even we are not getting the proper response as they say we will escalate the call to senior department and put us on hold after waiting for more than a hour also there is no response and i was forced to call again to get the update and in the process lot of my precious time and money has been wasted and still i had not received my payment refund after waiting for two months.

Please look into it and kindly do the needful, i am attaching my mail communication with oyo for your reference.

Babul reddy p
[protected],
[protected]
[protected]@gmail.com