Oyo Rooms — Poor service and bad customer support | |||||
My first experience with oyo rooms was worst. They have a property in bhowali (Nainital) with name "arsh international" we cheked in on 9th june 2016 and checked out on 10th june 2016. They charged approx 4200 for two rooms (After discount) and below is the discription of room, anyone can imagine the actual terrif, (Room no. 302 and 309) No towels No soap Dirty rooms (Even dustbin not cleaned) Broken tap, was basin and toilet seats. Food available 2 hours after request (Oyo claims inhouse restaurant) Food quality is not good and charges equivalent to a 3 start hotel. Lodge type environment (Scary). Untrained, rude staff Forget wifi (As oyo claims) tv's not working. It cannot be conincidence as condition of both the rooms was same. With my earlier experience i can say one can get a better accomodation on half of the price. When i rasied the concern to oyo they said these all issues are between hotel and guest, they are only mediator for booking so they cannot do anything. They suggested me to call hotel owner and raise the issue. Was this information helpful? | |||||
|
OYO Rooms customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Booking ID: BJYK9347
My first experience with oyo rooms was worst. They have a property in Katra (Jammu) with name "OYO Rooms Railway Road 5, Hotel Name: hotel jagdamba, Hotel Address: Railway Road, Katra, Jammu". we cheked in on 8th July 2016 and checked out on 10th July 2016. They charged approx 2938.00 for one room (After discount) and below is the discription of room, anyone can imagine the actual terrif, (Room no. 408)
No towels
No soap.
No Exhaust Fan in washroom.
Dirty rooms (Even dustbin not cleaned)
Broken tap, was basin and toilet seats.
Food quality is not good and charges equivalent to a 3 start hotel.
Forget wifi (As oyo claims) tv's not working.
With my earlier experience i can say one can get a better accomodation on half of the price.
When i raised the concern to oyo they said these all issues are between hotel and guest, they are only mediator for booking so they cannot do anything.
They suggested me to call hotel owner and raise the issue.
My first experience with oyo rooms was worst. They have a property in Katra (Jammu) with name "OYO Rooms Railway Road 5, Hotel Name: hotel jagdamba, Hotel Address: Railway Road, Katra, Jammu". we cheked in on 8th July 2016 and checked out on 10th July 2016. They charged approx 2938.00 for one room (After discount) and below is the discription of room, anyone can imagine the actual terrif, (Room no. 408)
No towels
No soap.
No Exhaust Fan in washroom.
Dirty rooms (Even dustbin not cleaned)
Broken tap, was basin and toilet seats.
Food quality is not good and charges equivalent to a 3 start hotel.
Forget wifi (As oyo claims) tv's not working.
With my earlier experience i can say one can get a better accomodation on half of the price.
When i raised the concern to oyo they said these all issues are between hotel and guest, they are only mediator for booking so they cannot do anything.
They suggested me to call hotel owner and raise the issue.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
73%
Complaints
6583
Pending
1004
Resolved
4542
View all 6583 OYO Rooms reviews & complaints
View all OYO Rooms contact information
Please accept our sincere apologies for the inconvenience caused. We request you to please share your booking ID/ contact details and our guest support team will surely get in touch with you regarding the issue. We appreciate your patience and understanding in this regard.
Regards
Team OYO