[Resolved]  Oyo Rooms — Poor service in goa - orchid de goa

Website:

www.oyorooms.com

Hi,

Just back from my vacation in Goa. Thanks to poor service at Oyo Rooms, it was a great disappointment. I made a severe mistake by choosing OYO over other rooms.

I stayed in Orchid De Goa Luxury Rooms in Calangute, Goa. I booked the room for three days and following are the issues I faced in these three days.

1) Problem: No Geyser in rooms.
Response from Manager: You may not get Hot water in wash rooms before 9 AM.
My Views:
Thanks for the info. I dont know in which tourist place, the local tours start after 10/11 AM. Every hotel I have stayed provide hot water, even worst case - I will be served in a bucket to ensure that we dont face the difficulty with cold water in the morning.


2) Problem: Breakfast
Day 1: Good
Day 2: Had to wait for breakfast for one hour till 8:45 AM, when it was supposed to be ready by 7:30 AM and we were following up from 7:45 AM. We left the room without having the breakfast on that day and we missed our breakfast as well as the tour bus just to catch it in a local taxi in the next stop.
Response: There were some issues in Kitchen.
Day 3: Puri served without side dish. (+ some sweet upma kind of)
Response: The menu has only Puri and they dont serve any side dish with that.

My views:
Even in railway stations, when we order Puri, we get some bhaji with it. Cant Oyo rooms give this basic stuff?


3) Problem: Hot Water for Drinking.
I was suffering with cold and I was served hot water in a plastic bottle. To my rude shock, the bottle was all smelling of Petrol. This bottle was used to transfer petrol it seems and the same bottle was used to deliver drinking water to me (and I need not tell you the downsides of serving something hot in plastics)
Response: Even Manager was shocked. He said he would talk to his team.

My views:
No comments. This is the heights of your customer care.

4) Room Housekeeping
Out of three days, I had to remind the manager on 2 days to clean the room. This is after our long day outside, coming back to see the rooms in the same shape as we left.
My views:
I need not tell you how much this is important when you talk of "Hygeinic washrooms" and "Spotless Linen"

5) AC and Wifi in Rooms
AC once ON - you need to call someone from the housekeeping to switch it off. The customer doesnt have the remote or the option to switch it off.
Wifi - Login Ids and passwords are provided. But customer has to use a new login id and password every three hours

My Views:
Do you expect the customer to wake up at 2 AM just becoz the room has become too cold and he has to call the reception to come and switch off the AC?

I have shared all these concerns with the Manager- Clayton too. I am completely disappointed with the service. Compared to this, I could have very well booked some local rooms at a cheaper cost, after reaching Goa.

With Warm Regards,
Laxminarayanan G