[Resolved] Oyo Rooms — Problem in payment at hotel and also on the website. | |||||
I walked in to oyo rooms - hotel neelam at jaipur, located near ganpati plaza, motilal atal road, jaipur on 08th march 2016. At the time of checking in, i made sure that i have an american express card to make the payment, and i was assured that it is a valid mode of payment and will be accepted. They tried to swipe the card at the hotel but it was not working and every time they did that the transaction was declined. Then they gave me a booking id and told to go online with the payment link and make the payment over there. They assured again that the online payment will definitely go through with the american express card that i have. I called the customer care number they sent me a link to pay the balance, and i tried to process it several times but it was just getting declined. After so many attempts and wasting plenty of time i called the customer care number and they sent me another link to process the payment. For 2 days i tried to process the payments but it was a failure every time. All my business meetings were affected as i try and work on the same with a constant tension, that how should i make this payment. On the 3rd day wen reaching the customer care, and telling my complaint, they tend to tell me the american express cards are not accepted as the mode of payments, and that i should use another mode of payment. I did not know what to do. The customer care people advise me to call any of the relatives and call for money to pay them, this is not a way to treat the customer. Frustrated i don't know what to do and how to make the payment as i don't have any bank account in india. I don't live in india, i am from america and still in a miserable condition. False commitments, improper behavior, inaccurate information, and no transparency, this was the most annoying stay of my trip to india. I was so much annoyed as i tried to Was this information helpful? | |||||
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint. Verified Support Mar 12, 2016 OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. Our customer experience team will very soon get in touch with you regarding this if you could provide us with the booking ID/contact details. Thanks for your patience. Team OYO
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Hotel Neelam & Restrent Ajmer Highway — This taking so much cost and not so good food without telling the cost
On ajmer highway near to dudu bus stop on neelam hotel and tacking food this hotel don't show the menu and tacking extra cost of salide and food as compare with normal rate. And after giving complain for this than the owner is shouting on customer. Please take action against this hotal and this is same thing in almost all hotel in ajmer road.