[Resolved] Oyo Rooms — Refund amount has not been credited even after 28 month.

umurali.ms

from Kantabanji, Odisha

Address:	Gurgaon, Haryana, 122002
Website:	www.oyorooms.com

My booking ID is ZVCQ0214. I booked through Oyo rooms for one day stay on 21st Nov 2015 and cancelled before 24 hours to the check in time. But I still did not get any money in my account. In the past 25 days, I have called more than 100 times and sent you more than 5 e-mails. Every time I get the same reply that it is has already been processed and it will get credited in next 48 hours. I contacted my bank and mobikwik wallet and they are saying that they didn't get any request for the same. When I asked oyo to send me the transaction details they are not responding. kindly refund my amount asap. regards murali.

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this.