[Resolved] Oyo Rooms — Refund

nithindavis

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

My reference id is RAHL6918. I had booked a room through CLEARTRIP. I paid 35 thousand (full amount), then i get a call from oyo rooms that the room is not available so it will get cancelled and money will get refunded. Now when i called them they are saying cleartrip will refund it. When i called cleartrip they said they don't have details about this. My money is still not refunded. Oyo rooms even asked me my bank account number etc to refund and after that they said cleartrip will refund. I don't know what the hell is happening. Cleartrip and Oyo rooms have cheated me and taken my money and not refunded even now after 1 month.

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Complaint marked as Resolved

Verified Support

Oct 13, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO