Oyo Rooms — Refund for extra charges which I was asked at the hotel during early check-in for OYO booking

I had made a booking for staying at collection o tierra woods, hbr layout, bangalore-560043 between jul 25-27 and made payment through google pay for rs 2485 (Booking id: i8ct5659).
I wanted early check-in while booking through customer care representative call for which he mentioned the tariff as 30% of one day charge which was maximum of rs 300 (Customer care executive mentioned this amount) and the early check-in charge was to be paid directly at the hotel.

But once i reached the hotel, i got asked to pay amount of rs 700. I argued with them that the oyo representative only mentioned maximum amount of rs 300 for early check-in but they didn't agree. Only after paying rs 700 was i allowed check-in despite already paying full amount while booking through oyo customer call service.
Attached is the google pay screenshot pdf of the amount which i paid at the hotel.
Please assist me in getting back the extra amount of rs 400 which i had paid.
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OYO Rooms customer support has been notified about the posted complaint.
Complaint comments 


Hi, we are sad to hear about your experience. We would want the absolute best experience for our guests. Please allow us sometime, we are getting this checked and will update you shortly. ~UC
Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

Team OYO

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