[Resolved] Oyo Rooms — refund me with my amount

[Resolved] Oyo Rooms — refund me with my amount

K kenzy patel from Mumbai, Maharashtra

I had done booking in hotel excellency silvassa... Payment done through my sbi credit card.. My account was debited but payment was pending at hotel's end The reception asked for the payment again so i paid again. And it was successful.. Now i want the refund of my first pending transaction. My booking id is yoqu3861. Booking in the name of dipak patel on 25 th may 2019 Was this information helpful? No (0) Yes (0)
Jul 1, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support May 28, 2019 OYO Rooms Customer Care's response We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. We're getting this check for you. Regards Team OYO Verified Support May 28, 2019 OYO Rooms Customer Care's response Our concern team tried calling but couldn't connect with you. Kindly share an alternate number/feasible time to connect with you. Regards, Team OYO Verified Support May 28, 2019 OYO Rooms Customer Care's response Dear Guest, Our team attended the concern diligently and we apologise for the inconvenience that had occurred. As a token of apology, we have initiated the refund and the same has been noted for the development concern here. We assure you such instances will not take place again. let us know fo any other assistance. ~ku Regards, Team OYO.
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