[Resolved]  Oyo Rooms — Refund not giving - After making advance payment room booking not confirmed and payment error message shown in the app

Address:

Kerala

Hi,

On 26th Dec 2020 I booked 3 rooms at hotel Monsoon Meadows (Booking ID - MWCA7419, Check in 26th Check out 27th) and I have made the advance amount using my credit card. After making the payment the app was showing "Payment Error Message" but the money was deducted from my account. When i checked the app it was showing the same screen " Pay Now or Pay advance and book". The booking also not confirm that time in app. I was in hurry because my family (including 6 month child, we are already tired the time was 7.30PM) was needed a stay at the earliest . So I did'nt try again in oyo, one of my friend arranged a home stay. I thought the money will return back to my account as its a payment error. But after the tour i reached my home and checked the oyo app (27th night) the booking showing as confirmed. I ddint receive any email, SMS or Whatsapp confirmation from their side till now regarding the same. Then I canceled the booking and I got a cancellation mail from oyo, they said that the booking has cancelled and the cancellation charges are zero refund amount is Rs:1636. For confirming the same i have contacted their chat support but their executive denied the refund and he sent me an invoice for the same amount. i explained him actually what happen and told that it might be your app mistake so please refund my amount but that unprofessional person was not listening me and keep denied the refund. How pathetic people they are. He keep telling that as per cancellation policy they cant refund the money but its not related to cancellation its their mistake they are not given any confirmation when i booked the rooms. For cheating me they later confirmed the booking only in their app.