Oyo Rooms — refund not processed

Very unethical & company with loose morals to say the least..
As i write this feedback I am still trying to desperately call the so called customer care of this organization...
1. 17 Aug I book a hotel & cancel it within 5 mins due to change of plans.
2. No refund within the promised 7-14 days window .
3. On calling back, they mail me taking my account details & promising a refund in 24 hrs..which is just start of the circus.
4. After 2 days on calling back they raise a ticket again saying its gonna take another 7 days!!
5. Then on calling after the promised period they raise a case ID again promising another 24 hrs deadline which is another big lie.
6. After wasting so much of time & energy on this horrible customer experience...I have been calling then since last 2 hours to check the status of the refund.
It has been absolute chaos..with numerous time my call being put on hold, going through the same repeated loops of authentications & false promises .
One time they ask my paytm number for refund, next time they say that refund is initiated & check with bank, then they ask me to wait again for 7-14 days!!!
After losing my patience when I strictly ask them the definitive deadline for refund...the customer executive(sumit..have asked the name for some accountability atleast) says that he need half n hour more as he has mailed his team and waiting for reply!!
This has been a harrowing experience & true face of OYO rooms.
Addendum:- After calling several times again they have given an excuse
that transaction has failed & have set another 7-14 days deadline!!