[Resolved] Oyo Rooms — Refund Not Processing (by OYO) | |
I had made a booking on 9th Jan, 2021. As I was making payment online, the amount was deducted from my accounts but booking no done. I immediately called OYO ccr and they informend that it is an unprocessed transaction and I would get refund back from OYO. After 2-3 days, called back to get status of refund, they then informed that OYO has not received the payment. The lady ccr asked to shared proof of payment over mail then the refund will be initiated. I did so. The reply I got over mail is same the over call they OYO has not received the payment. I then checked with my bank and got details of that transaction. As per bank and my account statements, the money has been successfully deposited into OYO accounts (Virtual Payment address : oyorooms.[protected]@axisbank). I do have the proofs as well. Since then I have been trying to call OYO cc. Every time they has one asnswer, OYO has not received the amount. I have the proof, also if the money didn't went to OYO then where is it stuck ? its not in my account so only account left is OYO's. They are denyinh each and every time and as per me, bank statements do not lie. I have mailing OYO on daily basis. but no positive response. kind of tired. Also lets consider that OYO is true and they they have not received the money, can they show me up any proof like I am doing. No member from them is coming up front to speak. Need to understand where is my money stuck ? Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jan 21, 2021 OYO Rooms Customer Care's response Hi, this is not the experience we want you to have with us. We are here to help you. Kindly share the booking id and the contact number so that we could assist you. ~Joy
Verified Support Jan 22, 2021 OYO Rooms Customer Care's response Hi, thank you for sharing the needful details.We will resolve the issue at the earliest. ~Joy
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Hi, as checked our team have connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance. ~Joy
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