[Resolved] Oyo Rooms — Refund not recd

Veronica Abreo

from Mumbai, Maharashtra

Address:	Gurgaon, Haryana, 122002
Website:	OYO rooms

Had booked a3 star hotel room at porvorim goa 3 weeks in advance.our booking was confirmed.however 4 days prior to our trip we received a call from oyo stating that the hotel is being renovated and our booking has been shifted to a similar property nearby.However we were shocked wen we found online that they hav shifted us to a 1 star hotel.I refused to accept it and cancelled my booking on 21st Nov 2015.I haven't received my refund yet inspire of several calls n mails.booking id CTIL8639

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO

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Comments

swathi sivaraman

from Hyderabad, Telangana

I am not giving any rating because this app is appalling, please donot book any oyo rooms, they are cheats, they say that there are offers and discounts but there are certain issues with their android app... i used a paytm code "OYOPAYTM", it said that i would get 35% off but they charged me the original amount... when i called customer care they responded by saying there is nothing we can do... disgusting customer service and disgusting app...this is even before my holiday has begun...never am i ever going to use OYO and i would not recommend it to anyone