[Resolved] Oyo Rooms — refund not received for the booking
Mathura, Uttar Pradesh, India
I made a transaction for booking a hotel via oyo rooms on 5th july 2017 with transaction amount of 3322/- (3102 from icici bank debit card plus 220 from paytm). I cancelled the booking on the same date (5th july 2017) due to some reason and it has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo for the bank reference number so that i could confirm whether there is any issue with the bank. After confirming with the bank mentioning the transaction the bank says we have already updated your transactions but your biller has not initiated the refund. I asked oyo again for telling them that there is no issue from the bank side. Kindly initiate the refund but the response from oyo is same that your bank reference number is so and so and to talk with your bank. I am fed of calling oyo and icici again and again without any worthy results.
Complaint marked as Resolved Aug 5, 2017
The amount was transferred to Paytm instead of the Bank Account
[Jul 27, 2017] OYO Rooms customer support has been notified about the posted complaint.
Verified SupportOYO Rooms Customer Care's response, Jul 28, 2017
We have checked this. The refund has been processed from our end. We request you to kindly get in touch with your issuing bank for details.
Verified SupportOYO Rooms Customer Care's response, Feb 27, 2020
Hi, we are extremely sorry for the inconvenience caused. The concerned team will get in touch with you and resolve the issue at the earliest. ~Dia
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