[Resolved] Oyo Rooms — refund not received it's been 22 days | |||
I made a transaction for booking a hotel via oyo rooms on 1st january 2020 with transaction amount of 945 through google pay. At the time of check in the hotel denied to accept the online payment so, then i cancelled my booking. It has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. But it has been 22 days i have not recieved my refund. Was this information helpful? | |||
Jan 22, 2020 Complaint marked as Resolved I got my refund, Thankyou OYO Rooms customer support has been notified about the posted complaint. Verified Support Jan 22, 2020 OYO Rooms Customer Care's response Hi Guest, We regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly share your booking details so that we could assist you accordingly. Regards, Team OYO Verified Support Jan 25, 2020 OYO Rooms Customer Care's response Dear Guest, We apologize for the inconvenience caused to you. This is not an experience we want our guests to go through. Rest assured, our concerned team will contact you soon. Regards, Team OYO Verified Support Jan 25, 2020 OYO Rooms Customer Care's response Hi Guest, We are sorry to hear about your experience with us. We believe our team has already connected with you for your resolution and has done the needful. Do let us know for further assistance. Regards, TeamOYO | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
73%
Complaints
6583
Pending
1004
Resolved
4542
View all 6583 OYO Rooms reviews & complaints
View all OYO Rooms contact information
At first I was denied for check-in even when I paid the entire amount online on the ground that I've paid online. And they only accept cash.Then the hotel guy told me that I'll receive my money within 7-14 days.But 22 days are already passed. Now when I contacted Oyo, they told me that because I suffered, they will definitely help me but whenever I call them they put my call on hold, tell me that they will call you back after 2 hours and boom no call from their side. .
Venue of the hotel was SPOT ON 47327 Comfort Inn, Indore