[Resolved] Oyo Rooms — refund not received on oyo booking

sagar.gupta.138

from Delhi, Delhi

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201306
Website:	oyorooms.com

I made a booking on oyo rooms on 4th dec, 2018 and cancelled the booking on the same date. It has been more than a month and i haven't got the refund yet. Every time i call, i get the same response as "my refund is initiated and i will get it in 7-14 working days." this has been going on for past 1 month. I called numerous times and send many emails, and many complaints are logged but seems like nothing is happening.

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Feb 10, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2019

OYO Rooms Customer Care's response We regret the inconvenience caused, Please share your booking ID/contact no. over DM so that we could assist you on priority.

Regards
Team OYO

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Comments

Abhishek Subhash Desai

from Mumbai, Maharashtra

Transaction was done on 23rd Dec 2018, first transaction got failed which was done through UPI mode, where as 2nd transaction got successful done through OTP mode, but money got deducted in both the cases. Amount was Rs. 805 in both the cases.
Please resolve the matter, and inform on [protected]@gmail.com

OYO Rooms Customer Care's response, Jan 11, 2019

Verified Support

Dear Abhishek,

We deeply regret the inconvenience caused to you. We'll get this checked and our team will update you regarding this.

Regards,
Team OYO