[Resolved] Oyo Rooms — Refund of booking cancellation

Ashil Arif

Address:

Gurgaon , Haryana

I made a booking of hotel (Hotel blue inn OYO 24259)via oyo rooms on 23rd july 2020 with transaction amount of 1000/- paid via google pay. I cancelled the booking on the same date due to non availability and it has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days.I Had contacted OYO several times and i still get the same reply.Kindly initiate the refund, I am fed of calling oyo again and again without any worthy results.

Booking ID - VRWD5760
REGISTERED NUMBER - [protected]
SALMANUL FARIES

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Aug 17, 2020

Complaint marked as Resolved

Thanks but ppease make sure this does not happen again

OYO Rooms customer support has been notified about the posted complaint.

Aug 16, 2020

Updated by Ashil Arif Contact number [protected]
1000 was paid as advance money.

Verified Support

Aug 17, 2020

OYO Rooms Customer Care's response Hi, we are extremely sorry for the inconvenience caused. The concerned team will get in touch with you and resolve the issue at the earliest. ~Joy

Verified Support

Aug 17, 2020

OYO Rooms Customer Care's response Hi, as we have checked, our team has connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in your future stays with us.

Regards
Team OYO

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Comments

gajanan ghodke

I have book room booking id ZQLM9568 on 23 rd Nov for 24 to 25 Nov and money is paid online but when i want to cancel my booking and asking for refund your team was ignoring me i have call your service for 6 times every time they told me we will put your call on hold and i wait for 20 to 30 min then call will be automatically disconnected..
This happens 7 times .
My booking is still not cancelled and i haven't received my refund...
Plz call back

OYO Rooms Customer Care's response, Nov 26, 2020

Verified Support

Hi, thank you for sharing the needful details.We will resolve the issue at the earliest. ~Joy

OYO Rooms Customer Care's response, Nov 26, 2020

Verified Support

Hi, as checked our team have connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance. ~Joy